Is it Safe to Ship Commercial Vehicles?

Shipping a commercial truck or van, or any oversized vehicle, may seem like a big risk, especially if you’re not familiar with the process. Fortunately, shipping commercial vehicles is safe. In fact, oversized vehicles such as trucks, busses, RVs, and limos are shipped all over the country on a regular basis. However, there are a few things to know first before you consider shipping a commercial vehicle: 

Continue reading “Is it Safe to Ship Commercial Vehicles?”

Lead Enrichment 101: The Basics

Magnet Attracting Paper Cut Out

More than ever, consumers have turned to the Internet to learn about, browse for, and complete transactions. For commercial vehicles, this trend feels different than the shopping process of years past. Instead of dealers like you talking with consumers face-to-face while they contemplate their purchase, now, a huge portion of that process has moved online.

As a dealer, accurate inventory listings on our marketplace and up-to-date contact information, helps you provide valuable information and participate in the pre-purchase process.

But what happens when an interested buyer picks up the phone to inquire about one of your units they saw online? How do you have a conversation with the lead naturally, helpfully, and in a way that shows you understand their personal goals and needs? Continue reading “Lead Enrichment 101: The Basics”

Are Drivers Always Liable For Truck Accidents?

Truck and Car crash accident

When commercial trucking accidents happen, investigators look into the many potential factors that may have contributed to the crash. In some cases, driver error coupled with poor maintenance are to blame for the collision. But oftentimes, investigators discover that other parties were also to blame, as they may have failed to keep up with their responsibilities. 

This boils down to the simple fact that drivers aren’t always responsible for truck accidents. As a matter of fact, truck drivers are often the victims. When companies such as trucking, cargo, or manufacturing firms make mistakes, accidents are more likely to happen. Continue reading “Are Drivers Always Liable For Truck Accidents?”

Ability & Attitude: Qualities of the Most Successful Salespeople

Overcome and achieve success

As part of my sales-consulting and dealership-training work, I often interview candidates for job positions in commercial sales and management. In fact, I interview over 50 candidates every year, and – just like the insurance commercial says – I know a thing or two because I’ve seen a thing or two. Almost every factor I’ve seen contribute to sales success can be placed into two categories: “Skill” and “Will” (a pair of terms I’ve adopted from “The Sales Manager’s Guide to Greatness” by Kevin F. Davis). Continue reading “Ability & Attitude: Qualities of the Most Successful Salespeople”

Skill & Will in Commercial Vehicle Sales

american football players are ready to start

I’m a big reader, averaging one book every two weeks. My topics are usually related to sales, customer service, leadership, or motivation. That may sound boring to some, but I consistently learn things that make me a better sales-consultant, dealer-trainer, and professional-coach. As the old saying goes, “when you’re through learning, you’re through.” In that spirit, I recently finished a great sales-management book titled, “The Sales Manager’s Guide to Greatness” by Kevin F. Davis. There are a lot of great ideas in the book which are relevant to commercial vehicle salespeople, but the topic that stood out most to me was the concept of “Skill and Will.” Continue reading “Skill & Will in Commercial Vehicle Sales”

What If: Should Retail Dealers Go Commercial?

What if question on napkin

From time to time, it’s important to consider the state of the commercial industry. This is true for both dealers who sell commercial vehicles, and those who do not sell commercial but may be considering it. Before we dive deeper into the state of the commercial industry, I have a question for the retail dealers who do not sell on the commercial side: What if you could exponentially increase your connections, leads, sales, and profits? More specifically, what if you could accomplish the following? Continue reading “What If: Should Retail Dealers Go Commercial?”

Striking Gold: Cultivating Your Top Customers for Continued Success

Close up lump of gold mine on wooden table

The California Gold Rush may have ended over 160 years ago, but there is still gold to be found among your own customers. Every time I give a seminar or consult for a dealership, I’m asked, “What’s the fastest way to grow my business?” My answer is always the same: “Through your best clients.” Just like gold that has been wisely invested, our top customers maintain and increase in value over time, providing both retained business and prospect referrals. Continue reading “Striking Gold: Cultivating Your Top Customers for Continued Success”

Sea of Opportunity: Tips for Organizational Networking

Dawn Patrol

Here’s a fun fact: bottlenose dolphins and “false-killer whales” (which happen to look like orcas) are distinct species, but often form interspecies “super-pods” to coordinate hunting, with dolphins eating first and making way for the false-killers to prey upon smaller mackerel schools that hide among larger fish. In fact, dolphins and false-killers not only hunt together, but socialize, travel, rest, and even babysit in groups, forming lifelong bonds that occur over many years and great distances. At first glance, there’s no reason for these separate species to interact, but they’ve learned that together — in numbers which can reach into the hundreds — they can accomplish complementary goals. That diverse groups provide opportunities for mutual gain is a lesson commercial salespeople should learn as well. Continue reading “Sea of Opportunity: Tips for Organizational Networking”

10 Tips for Building the Best Commercial Dealership Team

happy and confident team leader in front of his group

I get phone-calls and emails almost weekly from new commercial vehicles salespeople. Many of them are near the end of a three- or six-month draw against commission and are looking for answers on how to survive when their draw disappears and their income becomes based on commission. I typically ask the same questions — and receive the same answers:

Q: “What has been your main prospecting activity?

A: “I was told to knock on doors of local businesses.

Q: “Have you attended any trade associations or group functions?

A: “I only go to the Chamber of Commerce events.”

Q: “Doing those activities, have you had meetings with decision-makers?

A: “Very rarely. How do I get those appointments?

You get the idea. Only a small percentage of these new hires make it past the guaranteed draw period, much to the frustration of the commercial sales manager. What sets apart the dealerships that seem to consistently find success when building their team? In my view, the answer lies in developing and implementing quality hiring, training, and management practices. Here are 10 tips (3 tips on hiring, 5 on training, 2 on management) to help you build the best dealership team: Continue reading “10 Tips for Building the Best Commercial Dealership Team”

How to Lose Vehicle Sales

Businessman cowering on blue blackboard background with chalk drawing of

Yes, yes, I know the title sounds negative. Losing sales, after all, is a dealership’s worst nightmare. But talking about what NOT to do helps dealers identify mistakes to avoid and highlights the more productive solutions commercial salespeople should pursue. It’s an important conversation, because some of those pitfalls are not just small stumbles along the way, but major setbacks that contribute to missed sales opportunities and negative attitudes among sales team members. In other words, highlighting “How to Lose Vehicle Sales” allows us to have a discussion about if your dealership’s systems and practices perpetuate a culture of success or failure. Let’s dig into 3 quick scenarios: Continue reading “How to Lose Vehicle Sales”