Mack Trucks, Inc. recently introduced an innovative process called MVASIST to provide customers with faster, more accurate service estimates and write-ups when their trucks need service.
According to Mack Trucks…
MVASIST is an internet application that simplifies the critical first step of the service process by providing the service writer with integrated fleet and manufacturer information. Customers benefit with greater uptime, improved cost management and a better overall service experience.
MVASIST is fully integrated into Mack systems to give service writers at dealerships instant access to parts information, service bulletins and MVPreferred® customer specific parts pricing. This information is based on the individual vehicle identification number (VIN) and a customized fleet profile.
When a customer’s truck pulls into a participating Mack dealership for service, the service writer discusses the truck’s issues with the driver and performs an initial evaluation. Using MVASIST, the service writer is able to access Mack build information for that specific vehicle. This alerts the service writer to required maintenance operations and inspections for the truck (some of which can be part of the fleet’s customized MVASIST profile). The program then creates a comprehensive and accurate estimate, including related service operations, parts, labor, shop supplies, waste disposal fees and taxes. It also incorporates pricing for fleets that participate in Mack’s MVPreferred parts program.
Source: Mack Trucks