Case Construction Equipment launches customer assistance call center

When heavy equipment needs service, getting support from the manufacturer can make the difference between getting back to work or losing money to downtime. Case Construction Equipment recently announced the launch of their customer assistance call center, designed to handle customer inquiries on all Case product lines.

According to Case Construction Equipment…

The toll-free number, 1-866-54CASE6 (1-866-542-2736), is staffed from 8 a.m. to 8 p.m. Eastern Standard Time.

“We’re delivering a totally new level of support for our customers with the call center,” said Chris Fabbri, director of service excellence, Case Construction.

Fabbri explained that the Case call center provides access to customer service experts who are familiar with the full line of Case products, from skid steers to the biggest excavators. “These staff members are ready to answer product and service questions,” he said. “They can also help customers locate the right resources within Case or its dealer network.

Source: Case Construction Equipment


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